FAQ

You can contact a support representative at any time.

TECHNICAL INQUIRIES

The fastest way to address the problem so you can go back to enjoying your book would be to contact our support staff with the name of the device, book, and browser you're using.

Make sure you have Adobe Digital Editions downloaded. Click here to download now.

Use our online contact form to reach out to us with any issues. Our support staff will get back to you as soon as possible, usually within 24 hours.

First, check your internet connection. If that doesn't seem to be the problem, we can look into fixing it for you right away. Just fill out this quick contact form.

Our content is dynamic. All modern smartphones and computer devices will work including Android devices, Apple devices, computers and electronic reading devices that are web browser enabled.

Use any of the major web browsers and mainstream devices available to access our site. We support up-to-date versions of the following: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

BILLING AND MEMBERSHIP

Every 24 hours, our dedicated team brings you top-rated, curated content that we think you'll enjoy.

As long as you have an internet connection, you can access our content on all modern devices including smartphones, desktops, laptops, tablets and eReaders.

As long as you have an internet connection, you can access our content on all modern devices including smartphones, desktops, laptops, tablets and eReaders.

To cancel your membership right away, please fill out this form or call a live representative toll free at: 1-877-914-8691. You will still be able to access your subscription for the rest of the term you paid for. Once you cancel, you will not have any additional invoices.

You are free to cancel your membership at any time, for any reason. Remember, our library is always being updated so before you cancel, check back to see if any of our new titles change your mind.

Please feel free to call us toll free at 1-877-914-8691 or send an email to support@stelahub.com.